Privacy Policy

Introduction

At Kritika Udyog, under our brand RSM, we respect your privacy and are committed to protecting the personal information you provide to us. RSM is engaged in the manufacturing and supply of premium bath fittings and related products. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, enquire about our products, request support, or otherwise interact with RSM.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name, email address, phone number, and other contact details
• Your company or organization details, where applicable
• Your address or location information where required
• Product enquiry and product preference information
• Details relating to product enquiries, support, warranty, or service requests
• Information submitted through contact forms, enquiry forms, or other website forms
• Details of communications and interactions you have with RSM or its representatives
• Information you provide when requesting information about our bath fittings and related products
• Any other information that you voluntarily choose to provide to us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address and general location information
• Browser type, device type, and operating system
• Pages visited and approximate time spent on our website
• Website navigation and interaction information
• Referring website or source through which you accessed our website
• Other technical information required to maintain website security and performance

How We Use Your Information

We may use the information we collect to:

• Respond to your product enquiries and requests for information
• Provide information about RSM products, features, specifications, and availability
• Process service, installation, warranty, and customer support requests
• Communicate with you regarding products, services, enquiries, and support
• Process dealership, distributor, or business enquiries
• Understand your requirements and improve our products and services
• Improve our website, functionality, and overall customer experience
• Maintain appropriate records of enquiries and communications
• Comply with applicable laws, regulations, and legal obligations

Sharing of Personal Information

We respect the confidentiality of your personal information. RSM does not sell or rent your personal information to third parties for their independent marketing purposes.

Where necessary, your information may be shared with trusted employees, service providers, contractors, technology partners, or other authorized parties who assist us in operating our website, responding to enquiries, providing services, or conducting legitimate business activities.

We may also disclose personal information where required by applicable law, regulation, court order, governmental authority, or where reasonably necessary to protect our legal rights, property, or interests.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Access to personal information is limited to individuals and service providers who require such information for legitimate business purposes and are expected to maintain its confidentiality.

While we take reasonable precautions to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, analyze website traffic, and enhance the overall user experience.

Cookies may help us remember preferences, understand how visitors interact with our website, monitor website performance, and improve our services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of our website.

Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. These websites operate independently and may have their own privacy policies and terms of use.

RSM is not responsible for the privacy practices, content, security, or information-handling practices of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain business records, respond to enquiries, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Your Privacy Choices

Depending on applicable law, you may contact us to:

• Request information about personal data we may hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of non-essential promotional communications

Children's Privacy

Our website is intended for general audiences and is not specifically directed toward children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date. We encourage you to review this page periodically for the latest information about our privacy practices.