RSM offers a limited warranty on its products for the applicable warranty period. During the warranty period, products found to have manufacturing defects under normal use will be repaired or replaced, subject to the terms and conditions of this warranty.
Warranty claims are subject to inspection and verification by RSM or its authorised service personnel. The decision regarding whether a defect qualifies under the warranty will be determined by RSM.
The warranty covers manufacturing defects in materials and workmanship when the product has been properly installed, operated, maintained, and used under normal conditions.
Depending on the nature of the defect and product availability, RSM may repair the defective part or replace the defective product or component at its discretion.
The warranty remains valid only when the product is used and maintained strictly according to the recommended installation, usage, cleaning, and maintenance guidelines provided by RSM.
To claim warranty service, the customer may be required to provide the original warranty certificate, purchase invoice, and other relevant product or purchase details.
The warranty does not cover damage caused by improper installation, incorrect usage, negligence, accidents, modification, alteration, misuse, or failure to follow recommended maintenance instructions.
The warranty does not cover damage caused by rodents, pets, natural disasters, fire, flooding, storms, electrical conditions, accidents, strikes, or other circumstances beyond the reasonable control of RSM.
RSM is not responsible for damage, breakage, or loss caused during or after installation when installation has not been carried out correctly or according to the recommended installation instructions.
Unless specifically stated for a particular product or warranty plan, installation, removal, transportation, handling, re-installation, and other labour-related expenses are not covered under the product warranty.
If a product or component is verified to have a manufacturing defect covered under warranty, RSM may repair or replace the defective part or product, subject to availability and applicable warranty conditions.
Any part or product replaced under warranty may become the property of RSM. In case a specific component is unavailable, RSM may provide an appropriate alternative or applicable resolution.
RSM's liability under this limited warranty shall be restricted to the repair or replacement of the defective product or component covered under the warranty.
RSM shall not be responsible for indirect, incidental, or consequential damages, including loss of use, transportation, removal, re-installation, handling costs, loss of profit, or other expenses arising from the use or inability to use the product.
To make a warranty claim, customers should contact RSM or an authorised service representative with the product details, purchase invoice, warranty certificate, and a description of the issue.
RSM may request photographs, videos, installation details, or other information required to assess the warranty claim. The product may also be inspected by authorised service personnel before approval.
The warranty is applicable only to products purchased through authorised dealers or channels and used for their intended purpose. The original warranty documentation and proof of purchase may be required whenever warranty service is requested.
The warranty may become void if the product is modified, repaired by an unauthorised person, improperly installed, or operated contrary to the provided instructions.
RSM provides up to two years of on-site free service warranty, subject to the applicable product warranty terms and conditions.
Service timelines may vary depending on product availability, location, required components, and other circumstances. RSM shall not be responsible for delays caused by circumstances beyond its reasonable control.
Proper maintenance helps preserve the appearance, finish, performance, and longevity of RSM products. Customers are advised to follow the recommended cleaning and maintenance practices.
To maintain the finish and longevity of your RSM product, protect it from abrasive cleaners, harsh chemicals, bleach, acids, dyes, ammonia, alcohol, solvents, waxes, bath salts, oils, and other products not recommended for the specific finish.
Prolonged exposure to direct sunlight, chemicals, improper cleaning agents, or abrasive materials may cause fading, surface damage, or deterioration of the product finish and may void the applicable warranty.
This warranty shall be governed by and interpreted in accordance with the laws of India. Any dispute arising from or relating to this warranty shall be subject to the jurisdiction of the competent courts in New Delhi, India.
By purchasing an RSM product, the customer acknowledges and agrees to the terms and conditions of this limited warranty.
RSM reserves the right to update or modify these Warranty Terms and Maintenance Guidelines from time to time. Any changes will be reflected on this page.
Customers are advised to review this page periodically for the latest warranty conditions, service provisions, and maintenance recommendations.
If you have any questions regarding warranty coverage, service, repairs, replacement, or product maintenance, please contact us using the details below.